Maestro
A Hebrew music trivia game I shipped to the App Store. Hundreds of questions on the Israeli music we grew up on, live matches against other players, stats, and a ranking you climb.
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What do I do?
I'm a Customer Success Manager at 
, where I own 25+ client accounts across Israel, Europe, and the US, from small businesses to large enterprises. I also build: integrations, automations, AI agents, and product features that solve real customer problems, from discovery to production. My goal is solutions engineer, AI product, and go-to-market engineering roles, where understanding customers and building with AI go together.
How I ship
Claude Code, Cursor, and Grok for vibe coding. The rest is how I run the operation.
Claude Code
Cursor
Grok
Figma
HubSpot
Twilio
Vercel
Excel
SQL
What I shipped
Each one started as a customer problem. I scoped it, vibe coded it, and put it in front of users.
WhatsApp Messaging at Scale
WhatsApp is how we reach frontline employees across Israel, the Middle East, and Europe. Meta kept blocking marketing messages, and we were still paying for them.
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Bites Forms
Clients asked us to embed Google Forms. Instead of paying a third party publisher, I built Forms in house, then added DocuSign style signing so onboarding could happen in one flow.
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Training certificates with Zapier
Clients must show a legal training certificate to the authorities and for insurance. The Bites platform does not support certificates, so I automated it.
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education
Bites
- Own 25+ client accounts across Israel, Europe, and the US, from small businesses to large enterprises, managing onboarding, adoption, renewal, and growth end to end.
- Lead all company support, owning triage, resolution, and customer issue handling across the business.
- Built and deployed AI agents for support triage and automated quick solution delivery.
- Built a WhatsApp fallback system that, when a send is blocked, delivers the operational content as a utility template, then SMS, reaching 98% deliverability for all client distributions.
- Built Bites Forms in house with DocuSign style signing that lets clients onboard their employees digitally.
- Turn recurring client issues into product feedback and feature specs, working as part of the product team on design and prioritization.
- Lead product demos, onboarding sessions, new feature intros for clients, and run feature kickoffs for the R&D team.
Reichman University
- Communication degree with a marketing track, strategic communication, branding, and consumer behavior.
- Completed while working full time in product and customer success at Bites.
Earlier work & service
Shift Manager, Petelina
Tel Aviv District · Dec 2021 to Jul 2025
Ran daily shift operations, staffing, service flow, and guest issues in a busy neighborhood bistro.
Front of House Manager, Gerem 22
Tel Aviv District · Aug 2022 to Nov 2022
Owned guest experience for private stays and events at a small Jaffa hospitality house.
Sergeant Major, Artillery Corps
Israel Defense Forces · Apr 2019 to Dec 2021
Combat commander and head of medical staff, leadership and crisis management under real constraints.
Head Instructor
Hebrew Scouts Movement · Jan 2015 to Jul 2018
Designed programs and led groups of 20 to 30 youth, early foundation in facilitation and mentorship.
Let's make
something
Need someone who can talk to customers and ship the solution? Drop a line.
