Hey there,I'm Nadav
Levy

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25+ Clients managed
Nadav Levy
Expertise
1 yr owning customer success
25+ clients managed
2 products built from customer needs
AI agents deployed for support triage
Expertise

What do I do?

I'm a Customer Success Manager at . I own 25+ client accounts across Israel, Europe, and the US, from small businesses to large enterprises, end to end: onboarding, adoption, renewal, and growth.

What drives me is the intersection of product thinking and AI. My goal is clear: AI product roles and AI engineer roles: AI product manager, AI engineer, go to market engineer, or similar, where understanding users and building with AI are equally valued.

Tools

Tools

What I reach for every day, and a few I picked up along the way.

  • Claude Code
  • Cursor
  • Figma
  • HubSpot
  • Zapier
  • Twilio
  • Vercel
  • Excel
  • SQL
Work

My Works

Proof, not pitch, each one started as a customer problem I couldn't ignore.

Fallback infographic: marketing blocked, utility sent, SMS backup, 98% delivered
98% deliverability $10,000+ saved / year

WhatsApp Messaging at Scale

WhatsApp is how we reach frontline employees across Israel, the Middle East, and Europe. Meta kept blocking marketing messages, and we were still paying for them.

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Bites Forms, template gallery
Bites
Built in house Forms + signing

Bites Forms

Clients asked us to embed Google Forms. Instead of paying a third party publisher, I built Forms in house, then added DocuSign style signing so onboarding could happen in one flow.

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Real training certificate from the flow, employee name, ID, and company blurred
Zapier
Zapier Client certificates

Training certificates with Zapier

Clients must show a legal training certificate to the authorities and for insurance. The Bites platform does not support certificates, so I automated it.

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Career

Work &
education

Bites

Customer Success Manager Tel Aviv, Israel Jul 2025 to Present
Customer Success Intern Apr 2025 to Jul 2025
  • Own 25+ client accounts across Israel, Europe, and the US, from small businesses to large enterprises, managing onboarding, adoption, renewal, and growth end to end.
  • Lead all company support, owning triage, resolution, and customer issue handling across the business.
  • Built and deployed AI agents for support triage and automated quick solution delivery.
  • Built a WhatsApp fallback system that reroutes blocked marketing messages as utility, then SMS, reaching 98% deliverability for all client distributions.
  • Built Bites Forms in house with DocuSign style signing that lets clients onboard their employees digitally.
  • Turn recurring client issues into product feedback and feature specs, working as part of the product team on design and prioritization.
  • Lead product demos, onboarding sessions, new feature intros for clients, and run feature kickoffs for the R&D team.
Bites

Reichman University

B.A. Communication & Marketing Herzliya, Israel Oct 2023 to Aug 2026
  • Communication degree with a marketing track, strategic communication, branding, and consumer behavior.
  • Combining the degree with full time product and customer success work at Bites.
Reichman University

Earlier work & service

Shift Manager, Petelina Tel Aviv District · Dec 2021 to Jul 2025

Ran daily shift operations, staffing, service flow, and guest issues in a busy neighborhood bistro.

Front of House Manager, Gerem 22 Tel Aviv District · Aug 2022 to Nov 2022

Owned guest experience for private stays and events at a small Jaffa hospitality house.

Sergeant Major, Artillery Corps Israel Defense Forces · Apr 2019 to Dec 2021

Combat commander and head of medical staff, leadership and crisis management under real constraints.

Head Instructor Hebrew Scouts Movement · Jan 2015 to Jul 2018

Designed programs and led groups of 20 to 30 youth, early foundation in facilitation and mentorship.

Contact

Let's make
something

Building something, hiring, or just want to compare AI workflows? Drop me a line.